We route by intent. The address on the right of each row reaches the people who handle that kind of thing — no triage desk in between. Account-related issues go to support@useagent.now.
Six addresses, one per concern. Pick the row that matches what you're writing about. Response targets are monitored — anything slower than the target gets flagged in the weekly support review.
| What it's for | Mailbox | Note |
|---|---|---|
| Account: login stuck, recharge not landing, BYO mischarge, lost key | support@useagent.now | First reply within 24-48h. Faster for blocking issues. |
| Privacy, security, data-subject requests | security@useagent.now | 4h response, 24/7 |
| Legal, DMCA, compliance | legal@useagent.now | Business days; allow up to 3 |
| Sponsorship inquiries | sponsors@useagent.now | Sponsor slots and placement |
| Press | press@useagent.now | Media queries, quotes, embargoes |
| General business | business@useagent.now | Partnerships, wholesale, 5+ subscription onboarding |
For formal correspondence or service of legal process. Other communication goes to the mailbox that fits the intent.